Terms & Conditions

This terms & conditions written by VietNam Travel Really. It applies to all people who made travel booking to VietNam Travel Really. Once you have your booking with VietNam Travel Really, you are agreed with below terms of service. If you do not agree with those terms, please don’t use any of our travel services

Please read this further information before booking any trip

The following terms and conditions are applied to bookings made by you through your usage of www.vietnamtravelreally.com  .  The rate is valid until Sept 31st, 2011

Child Discount
Children under 12 years is generally granted a reduction up to 30% of the land tour, 25% of airfare, provided that they are accompanied by at least two full-paying adults and stays in the same room. An extra bed is fully charged as adult.

Cancellation & Cancellation Fee
All cancellations must be received in writing, sent to us via fax or email. You do not have to pay any cancellation fee if you cancel your reservation more than 45-days before the check-in date.

  • 30-45 days before arrival: 10% charge
  • 15-29 days before arrival: 30% charge
  • 7-14 days before arrival: 50% charge
  • Within 7 days before arrival: 90% charge
  • Cancellation charge of   10%  rate plus a credit card processing fee will be applied.  If notification of cancellation is received less than 2-6  working days (not including Sat, Sun & Public Holidays) prior to check-in date: 
  • Cancellation charge of   40%  rate plus Bank Fee will be applied.  If notification of cancellation is received less than 2  working days (not including Sat, Sun & Public Holidays) prior to check-in date: 
  • Cancellation charge of   100%  rate. ( full length stay will be charged)  If cancellation is failed to make, full charge of your booking is applied. 

Deposit & Payment
Full payment is required & applied to all hotel’s bookings.
A deposit of 20% of the tour price per person plus bank charges (credit card/bank transfer processing fees) is required upon confirmation of your booking (If this amount is less than US$100, a US$100 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions .
The remaining balance of the tour price (80%) is due no later than 30 days of tour departure. Otherwise cancellation rules will apply.

Unused Services
No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.
Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt. 

Complaints
We do our very best to ensure that your tour arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity, if necessary by telephoning our office from wherever you may be. If a problem arises during your Holiday or Tour it is important that you advise our representative at the earliest opportunity who will endeavour to put things right. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and where possible rectify any problem.

Responsibility
All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.
VietNam Travel Really, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

Refunds
At VietNam Travel Really, you do not have to pay for anything you do not get as we have commited with you while making your reservation. Morever, any kind of fault services under our control will be refunded to customers. Please do let us know if you are in one or all of cases below:

  • Air – conditioner does not work at all
  • Poor, rude or unrespective tour guides and drivers

Validity
This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.